Lisa Rodriguez-Hornbeck

Learning & Development Consultant

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Learning & Development Consultant

Access to Growth Learning Solutions

Chicago, IL

January 2023 to Present

Project Coordinator

-Ensure timely updates for both the team and stakeholders, enhancing transparency and communication. Maintain constant engagement with stakeholders through various mediums, including email, phone, and virtual meetings.

-Contribute to curriculum development, delivering engaging learning experiences to enhance individual and organizational performance. Provide instruction and facilitate learning, fostering a culture of continuous improvement.

Modern Luxury Office Interior in a Pent House

Consulting

Project Management

Customer Service

Professional Experience

Learning & Development Consultant- Access to Growth Learning Solutions

(Jan 2023 - Present)

Global Export SME- Part of Avantor

(Jan 2021 - Oct 2022)

Export Specialist, VWR- Part of Avantor

(May 2017 - Oct 2022)

Critical Materials CSR- VWR International

(May 2015 - May 2017)

Customer Service Representative- VWR International

(May 2008 - May 2015)

Play a key role in conducting preliminary research for client projects, contributing to informed decision-making. Promptly respond to new partnership opportunities, showcasing a proactive and strategic approach.

Utilize platforms like Teams, Zoom, and Google Meet to facilitate effective communication and collaboration.

Led a team in revising Export Department Standard Operating Procedures, to enhance compliance and efficiency.

Coordinated and implemented training for new hires, preparing training materials for Global Export Customer Service personnel.

Collaborated with cross-functional teams, during the rollout of new products and systems.

Managed inbound sales calls/emails on diverse topics. Processed 20-25 sales orders daily, ensuring compliance and consistent service levels.

Monitored 50-100 order statuses to facilitate the transportation of products, adhering to strict regulatory guidelines and international trade laws.

Prepared and reviewed export documentation for accuracy, focusing on international trade data elements.

Provided dedicated support, assisting with product selection, and ordering in compliance with internal/external Good Manufacturing Practices (GMP).
Maintained customer satisfaction through forward-thinking strategies to address needs and resolve concerns.

Cross-trained and provided backup support for other customer service representatives in best practices and protocols.

Managed a high volume of inbound sales inquiries, successfully handling over 100 calls/emails daily.

Demonstrated flexibility by providing coverage for 2-3 separate queues as required. Ensured efficient customer service across various areas, adapting to changing demands and priorities.